Reactive
Support starts after a missed bill, a debt or a disconnection notice.
Reach struggling customers before the heatwave does.
An early warning engine for WA energy utilities. It joins customer signals with weather forecasts. Then it tells your team who to call, why, and when.
01The problem
Help arrives too late.
Utilities hold a lot of data on how customers pay and use power. Yet support usually starts only after something goes wrong.
GreenSpark 2026 Use Case 3, set by Rennie Advisory: an early warning and intervention tool for customers at risk.
Hidden
Many people never ask. Stigma, fear and complexity keep them quiet.
Forecastable
Heatwaves are forecast days ahead. That is a window to act.
In a heatwave, a common harm is simple. A household switches off its cooling to save money. Exactly when it matters most.
02The engine
Four signals. One plain-language reason.
No black-box score. Every flag shows the signals behind it, in words a busy officer can read in seconds.
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Financial
Missed or late payments. Failed direct debits. Rising arrears.
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Usage
Sharp drops in use. Odd patterns in extreme heat.
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Engagement
More calls about bills. No reply to messages.
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Climate
Heatwave, cyclone or flood forecast nearby.
Proactive outreach
Account 0147 · synthetic
2 failed payments in 60 days
Use fell 40% in last heat event
Life Support register
Severe heatwave from Thursday
Why flaggedA severe heatwave is forecast from Thursday. This customer is on the Life Support register, has had two failed payments in 60 days, and their electricity use fell 40% during the last heat event.
SuggestedProactive contact before Wednesday.
03For utilities
Why it matters to your team.
Built for hardship, customer care, vulnerability and analytics teams.
- Energy retailers
- Network businesses
- Water utilities
- Embedded networks
01
Proactive evidence
Show that you find risk early, not after harm.
02
Fewer breaches
Keep life support and safe-contact needs in view.
03
Better outcomes
Reach people before a crisis, not during one.
04
Lower cost to serve
The right customer, at the right moment, over time.
04The team
Team Connect. Built in Perth.
Namash Aggarwal
AI Engineer & Data Scientist
Leads market research and strategy. Works on early warning and plain-language explanation.
LinkedIn
Joshua Chambers
Project Coordinator & Cybersecurity Generalist
Leads research notes, planning and communication.
LinkedIn
Audrey Yuan
Business Analyst & Emerging Tech Generalist
Leads requirements and stakeholder analysis.
05Contact
Give us 15 minutes.
Work in hardship, customer care or data at a utility? We want to learn how you find customers at risk today. And where it breaks.
Or email hello@chromoworks.com